Q:
WAS I CHARGED TWICE?
A:
Your credit card will only be charged once after your order is placed.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Pay” button once to avoid multiple authorizations.
Q:
WHICH CARDS DO YOU ACCEPT?
A:
Both PayPal & Square accept all major credit cards.
Q:
DO YOU CREATE CUSTOM PIECES MADE FOR MY BODY TYPE?
A:
Absolutely! Nelissa Carrillo Design is always open to creating one-of-a-kind couture.
Note: this option is only available for residents in Chicago & surrounding areas.
Q:
I CHANGED MY MIND ABOUT SOMETHING ON MY ORDER. HOW DO YOU ADDRESS THIS?
A:
If you need to change your order please contact us immediately. If this is a change after design, time & materials have gone in, you will receive an invoice for change of project. Upon receiving invoice, your changes will be made.
Q:
I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?
A:
When applicable, please see in the description of the item for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us at:
nelissa@nelissacarrillo.com
Q:
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK! WHAT CAN I DO?
A:
Please email us at nelissa@nelissacarrillo.com & a new design can be made for you but will not be an exact replica. At Nelissa Carrillo Design we stay true to the one-of-a-kind factor and will love to create something especially for you!
Q:
HOW DO I MAKE A RETURN ON AN ITEM?
A:
All custom-made orders are non-refundable.
Q:
WHEN WILL MY ORDER SHIP?
A:
Most orders ship within 2 business days of completion. Orders are not shipped on the weekends or holidays.
Q:
WHERE IS MY ORDER CONFIRMATION?
A:
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add nelissacarrillo@gmail.com to your safe sender list.
Q:
DO YOU HAVE ANY STORE LOCATIONS?
A:
Yes! We have a showroom located inside the Fine Arts Building in beautiful downtown Chicago. We are located at 410 S Michigan Ave. #632E. If you’d like to make a appointment please do so using this link.